| Online Shop Terms of Service |
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How do I know that you have received my order? When you submit your order we will reply to the email address you have given, confirming all your order details, including the products you have ordered and the total cost. You will also receive email notification when your order has been processed and dispatched. You can view you order status and ammend account details by going to the ‘Manage Your Account’ section. What forms of payment do you accept online? We accept payment by PayPal. How much do you charge for delivery? When you buy books and other products online, delivery charges are calculated depending on the weight and destination of the order. If you have any questions regarding delivery charges for books and other products, please contact us directly. Do you deliver or send products outside of the UK? Please contact the museum directly as we do not accept international orders via the website. When will I receive my order? Deliveries to the UK are usually delivered by Royal Mail. We try to deliver the majority of products within five working days of the order being placed (see below for exceptions). Royal Mail will not deliver the package if there is no one present to accept it – instead they will take it to the Royal Mail depot for collection. We strongly recommend that you propose an address where there will always be someone present to receive the delivery. Refunds and incorrect or damaged goods We do all we can to ensure that orders of books and other products arrive with you correctly and in good condition. However if you are not sent the goods you ordered, or if the goods arrive damaged, we will refund your money or (depending on stock availability) replace the damaged goods. If necessary we will make up a shortage. We will also reimburse your delivery costs. Any claim by you for any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date (please use the contact details on your invoice), stating the nature of the shortage/defect and quoting the invoice number. If you fail to so notify us you will be deemed to have accepted the goods. In certain cases we may ask you to help us by returning the damaged goods at our expense. Please contact us on 01722 332151 for any further advice. |
